Merchant App

Why customers are not earning points?

How things are set up, or changes made to set up in the Kangaroo business portal, can often explain why customers aren't earning points.

Below are some of the most common reasons.

  • The business made a product point exempt through the A La Carte section in the Kangaroo business portal.
  • The business adjusted the rule customers can refund within x days in the Kangaroo business portal. If the value isn't zero (0), the customers will have to wait until the mentioned days have passed so the points are rewarded.
    For example, if it was 5 days the customers should wait five days to earn the points
  • The customer might be using another identifier (email/phone number).