---
title: Merchant App | Help Center
description: All you need to know regarding the Merchant App on your tablet!
---

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1. [Help Center](https://support.kangaroorewards.com/knowledge)
2. [Merchant App](https://support.kangaroorewards.com/knowledge/merchant-app)

# Merchant App

 All you need to know regarding the Merchant App on your tablet!

- [How to change the Merchant App configuration (welcome animation, Profile/transactional panel).](https://support.kangaroorewards.com/knowledge/how-to-change-the-merchant-app-configuration-welcome-animation-profile/transactional-panel-0)
- [How to change the language on the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-change-the-language-on-the-tablet)
- [How to sign up customers on the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-sign-up-on-the-merchant-app)
- [How to change the customer consent on the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-change-the-customer-consent-on-the-merchant-app)
- [How to log into the employee menu on the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-log-into-the-employee-menu-on-the-merchant-app)
- [How to log out of the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-log-out-of-the-merchant-app)
- [How to log a customer out on the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-log-a-customer-out-on-the-merchant-app)
- [How to adjust store credit on the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-adjust-store-credit-on-the-merchant-app)
- [How to view recent transactions on the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-view-recent-transactions-on-the-merchant-app)
- [How to view a customer's transactions on the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-view-a-customers-transactions-on-the-merchant-app)
- [How to reconnect the tablet to the computer](https://support.kangaroorewards.com/knowledge/how-to-reconnect-tablet-to-pos)
- [How to sign up using an Account Number](https://support.kangaroorewards.com/knowledge/how-to-sign-up-using-an-account-number-0)
- [How to sign up using an Account Number](https://support.kangaroorewards.com/knowledge/how-to-sign-up-using-an-account-number)
- [Enable Adjust Balance and Refund Transaction Permissions in the Merchant App](https://support.kangaroorewards.com/knowledge/enable-adjust-balance-and-refund-transaction-permissions-in-the-merchant-app-0)
- [Merchant App Customer’s Balance Visibility](https://support.kangaroorewards.com/knowledge/merchant-app-customers-balance-visibility-0)
- [Enable or Disable "Delete Last Transaction" in the Merchant App](https://support.kangaroorewards.com/knowledge/enable-or-disable-delete-last-transaction-in-the-merchant-app-0)
- [Why customers are not earning points?](https://support.kangaroorewards.com/knowledge/why-the-customers-did-not-earn-points-0)
- [Tablet recommendations](https://support.kangaroorewards.com/knowledge/tablet-recommendations)
- [How to make a product point exempt](https://support.kangaroorewards.com/knowledge/how-to-make-a-product-point-exempt-0)
- [How to process a transaction on the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-process-a-transaction-on-the-merchant-app)
- [How to reset the employee PIN](https://support.kangaroorewards.com/knowledge/how-to-reset-the-employee-pin-0)
- [Where to find the Merchant App to download](https://support.kangaroorewards.com/knowledge/where-to-find-the-merchant-app-to-download)
- [How to enable the receipt number option for the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-enable-receipt-number-for-merchant-app-0)
- [How to enable the receipt number option for the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-enable-receipt-number-for-merchant-app)
- [How to reset the pin of my customer from the Merchant App](https://support.kangaroorewards.com/knowledge/how-to-reset-the-pin-of-my-customer-from-the-tablet-merchant-app)

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- [Points](https://support.kangaroorewards.com/knowledge/points#main-content)

    - [Tablet Earning](https://support.kangaroorewards.com/knowledge/points#tablet-earning)
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    - [Importing transactions](https://support.kangaroorewards.com/knowledge/points#importing-transactions)
    - [Tiers](https://support.kangaroorewards.com/knowledge/points#tiers)
    - [Reviews](https://support.kangaroorewards.com/knowledge/points#reviews)
- [Redeeming points](https://support.kangaroorewards.com/knowledge/redeeming-points#main-content)

    - [Tablet Redemption](https://support.kangaroorewards.com/knowledge/redeeming-points#tablet-redemption)
    - [Redemption On Lightspeed Retail POS](https://support.kangaroorewards.com/knowledge/redeeming-points#redemption-on-lightspeed-retail-pos)
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- [Offers](https://support.kangaroorewards.com/knowledge/offers#main-content)

    - [Offer Settings](https://support.kangaroorewards.com/knowledge/offers#offer-settings)
    - [Redeeming Offers](https://support.kangaroorewards.com/knowledge/offers#redeeming-offers)
    - [Lightspeed Conditional Offers](https://support.kangaroorewards.com/knowledge/offers#lightspeed-conditional-offers)
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- [Tiers](https://support.kangaroorewards.com/knowledge/tiers#main-content)

    - [Tier Earning Rules](https://support.kangaroorewards.com/knowledge/tiers#tier-earning-rules)
    - [Override](https://support.kangaroorewards.com/knowledge/tiers#override)
    - [Tier Calculation](https://support.kangaroorewards.com/knowledge/tiers#tier-calculation)
- [Referrals](https://support.kangaroorewards.com/knowledge/referrals#main-content)

    - [Tablet Referrals](https://support.kangaroorewards.com/knowledge/referrals#tablet-referrals)
    - [Kiosk Tablet Referrals](https://support.kangaroorewards.com/knowledge/referrals#kiosk-tablet-referrals)
    - [Link Referrals](https://support.kangaroorewards.com/knowledge/referrals#link-referrals)
    - [E-Commerce Referrals](https://support.kangaroorewards.com/knowledge/referrals#e-commerce-referrals)
    - [App Referrals](https://support.kangaroorewards.com/knowledge/referrals#app-referrals)
    - [Branded App Referrals](https://support.kangaroorewards.com/knowledge/referrals#branded-app-referrals)
- [Branding](https://support.kangaroorewards.com/knowledge/branding#main-content)

    - [Slideshow](https://support.kangaroorewards.com/knowledge/branding#slideshow)
    - [App Colors](https://support.kangaroorewards.com/knowledge/branding#app-colors)
- [Release Notes](https://support.kangaroorewards.com/knowledge/release-notes)
- [Rules](https://support.kangaroorewards.com/knowledge/rules#main-content)

    - [E-Commerce Rules](https://support.kangaroorewards.com/knowledge/rules#e-commerce-rules)
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- [Gamification](https://support.kangaroorewards.com/knowledge/gamification#main-content)

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    - [Upload Clients](https://support.kangaroorewards.com/knowledge/business-portal#upload-clients)
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- [Subscription](https://support.kangaroorewards.com/knowledge/subscription)
- [Points Earning](https://support.kangaroorewards.com/knowledge/points-earning)
- [Members App](https://support.kangaroorewards.com/knowledge/members-app#main-content)

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- [Business Profile](https://support.kangaroorewards.com/knowledge/business-profile#main-content)

    - [Branches](https://support.kangaroorewards.com/knowledge/business-profile#branches)
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- [Import Transaction](https://support.kangaroorewards.com/knowledge/import-transaction#main-content)

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