What Are The Types Of Reviews?

This guide explains the two main types of reviews that customers can submit using the Kangaroo Reviews' app, helping you better collect and manage the customer feedback.

1. Website Reviews

Website reviews allow customers to provide feedback about their overall experience with your store. These reviews typically focus on:

• Navigation: Ease of finding products or the information listed.
• Design: The look and feel of the website, whether it has a visual appeal and user-friendliness. 
• Performance: Page speed, responsiveness, and loading times. It can be a suggestion as well.
• Customer Satisfaction: General impressions of their shopping experience or an overview of what they think of the website.

Website reviews are valuable for improving the overall functionality and user experience of your store as well it's a way to reward the clients that leave a good review by sending coupons on their next purchase.

2. Product-Specific Reviews

Product reviews allow customers to share their thoughts on specific products they’ve purchased. They can do so once they are inside the selected product. These reviews focus on:

• Quality: Material, durability, and craftsmanship of the product.
• Features: Specific aspects of the product that stand out or might need improvement.
• Usability: How well the product performs within its intended function.
• Value for Money: Customer perception of price versus quality, this means if it's worth the expense.

These reviews provide direct feedback about your products, helping potential customers make informed decisions and boosting confidence in your offerings.

These Reviews are your way to ensure your business progress and improvement.