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Ecwid (E-Series) - How to cancel a coupon.

After applying a coupon to an offer or redeeming a reward, there are two ways customers can cancel a coupon before completing the transaction.

Method 1

  • Customer goes to the cart and scrolls down to bottom of page. 
  • Customer finds the coupon code they want to cancel and Cancel coupon.  

Method 2
  • Click on the Widget.
  • Click on the Person Icon.
  • Click on History.

     

  • Click on Cancel Coupon.


    Uncancelled coupons left in a cart expire automatically. In the case of point deductions (e.g. redeeming a reward from your redemption catalogue), the deducted points will be returned to the customer's points balance.

The number of days it takes for a redemption coupon to expire, can be adjusted. 

  1. Log into your Kangaroo business portal and go to Settings then to Apps & Integrations.
  2. Click on Configure for Ecwid.
  3. Enter the number of days into Coupons expire after