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LightSpeed ECOM -How can I cancel a coupon.

After applying a coupon to an offer or redeeming a reward, there are two ways customers can cancel a coupon before completing the transaction.

Method 1

  • The customer goes to the cart and under the items added to the cart on the right side of the screen
  • Customer finds the coupon code they want to cancel and Cancel coupon.  

Method 2
  • Customer clicks on Widget.
  • Customer clicks the History section in the Widget.
  • Under Actions, the customer clicks Cancel Coupon.




Uncancelled coupons left in a cart expire automatically. In the case of point deductions (e.g. redeeming a reward from your redemption catalog), the deducted points will be returned to the customer's points balance.

The number of days it takes for a redemption coupon to expire can be adjusted. 

    1. Log into your kangaroo business portal and go to Settings then to Apps & Integrations.
    2. Enter the number of days into Coupons expire after