How to refund on Heartland

• Go to the Heartland Screen.

• Select an item add a sales rep and a customer.
• Add the (-) sign in the quantity to do a refund.
  
• Click on Tender to finish the sale. 
• Click on Refund.
  
  
  
• In order to check the refund in the business portal  go to the Transaction List in the Dashboard of the Kangaroo’s Business portal and select type Returns to see the refunds.
  
• You will be able to see the refund of your choosing and its details by clicking on the eye button.
  
  
  
  N.B: Once the transaction status is changed to a “Refund” the earning points will be deducted from the user balance again.
  
  In addition, if it's the case of redeeming to benefit from the reward the points will get back to the customer balance.
  
  If you wish to refund a redemption the sale will have to refunded as well as it cannot be refunded alone.