How to process a refund for WooCommerce

Please find the below steps:

Go to the Dashboard of the WooCommerce Platform.
Click on WooCommerce and Go to the Orders Section.
Click on the Order Number (#XXXX First Name Last Name) and scroll down then click on the Refund button.
Select all the items in the quantity section and click the REFUND button.
The Invoice is Refunded now.
In order to check the refund in the business portal go to the Transaction List in the Dashboard of the Kangaroo’s Business portal and select type Returns to see the refunds.
You will be able to see the refund of your choosing and its details by clicking on the eye button.

N.B: Once the transaction status is changed to a “Refund” the earning points will be deducted from the user balance again.

In addition, if it's the case of redeeming to benefit from the reward the points will get back to the customer balance.

If you wish to refund a redemption the sale will have to refunded as well as it cannot be refunded alone.