---
title: How to process a refund for WooCommerce
description: How to process a refund for WooCommerce
---
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# How to process a refund for WooCommerce
Please find the below steps:
- Go to the **Dashboard** of the WooCommerce Platform.
- Click on **WooCommerce** and Go to the **Orders** Section.
- Click on the **Order Number (#XXXX First Name Last Name)** and scroll down then click on the **Refund** button.****
- Select all the items in the **quantity** section and click the **REFUND** button.
- The Invoice is **Refunded** now.
- In order to check the refund in the business portal go to the **Transaction List** in the **Dashboard** of the Kangaroo’s Business portal and select type **Returns** to see the refunds.
- You will be able to see the refund of your choosing and its details by clicking on the eye button.
***N.B: Once the transaction status is changed to a “Refund” the earning points will be deducted from the user balance again.
In addition, if it's the case of redeeming to benefit from the reward the points will get back to the customer balance.***
***If you wish to refund a redemption the sale will have to refunded as well as it cannot be refunded alone.***
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