How to process a refund for Magento V2

Please find the below steps:

Go to the Dashboard of the Magento V2 Platform.
Click on Sales and Go to the Orders Section.
Click on the Order Number (XXXXXXXXX) and then click on the Credit Memo. button
Scroll down and select all the items in the quantity section then click the orange REFUND Offline Button
The Invoice is Fully Refunded now and under Closed status.
In order to check the refund in the business portal go to the Transaction List in the Dashboard of the Kangaroo’s Business portal and select type Returns to see the refunds.
You will be able to see the refund of your choosing and its details by clicking on the eye button.

N.B: Once the transaction status is changed to a “Refund” the earning points will be deducted from the user balance again.

In addition, if it's the case of redeeming to benefit from the reward the points will get back to the customer balance.

If you wish to refund a redemption the sale will have to refunded as well as it cannot be refunded alone.