How to process a refund for BigCommerce

Please find the below steps:

Go to the Dashboard of the BigCommerce Platform.
Go to the Orders Section.
Click on the Status and choose Refunded from the drop-down list.
The transaction status is now Refunded.
In order to check the refund in the business portal go to the Transaction List in the Dashboard of the Kangaroo’s Business portal and select type Returns to see the refunds.
You will be able to see the refund of your choosing and its details by clicking on the eye button.

N.B: Once the transaction status is changed to a “Refund” the earning points will be deducted from the user balance again.

In addition if it's the case of redeeming to benefit from the reward the points will get back to the customer balance.

If you wish to refund a redemption the sale will have to refunded as well as it cannot be refunded alone.