How to override a tier status.

Manually change a customer's tier status by overriding it in the Kangaroo Business portal.

• Go to the Kangaroo Business portal and go to the Customers section.
  
• Search for the user in the Search by Email/Phone.
• Click on the User Details button and then click on the Pen button to edit. 
  
• Override Tier Status by clicking on the Tier drop-down menu and selecting the tier status.
  
• Note that this will override the tier rules and conditions.
• Click on Save to save the changes made.