---
title: How to make a full refund on Lightspeed X series
description: How to make a full refund on Lightspeed X series
---
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# How to make a full refund on Lightspeed X series
- Sign in to your account on Lightspeed X series.
- Press on **Sell**.
- Press on **Sales History** to check previous transactions.
- Choose the transaction you wish to refund and press on **Return Items.**
****
- Press on **Refund.**
****
- Choose wether to refund via **Store Credit** or **Cash**.
- Press on **Complete Sale** to finalize the process.
- In order to check the refund in the business portal go to the **Transaction List** in the **Dashboard** of the Kangaroo’s Business portal and select type **Refunds** to see the refunds.
**N.B: Once the transaction status is changed to a “Refund” the earning points will be deducted from the user balance again.
In addition, if it's the case of redeeming to benefit from the reward the points will get back to the customer balance.**
**If you wish to refund a redemption the sale will have to refunded as well as it cannot be refunded alone.**
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