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How to make a full refund on Lightspeed X series

  • Sign in to your account on Lightspeed X series.
  • Press on Sell.
     
  • Press on Sales History to check previous transactions.
  • Choose the transaction you wish to refund and press on Return Items.
  • Press on Refund.
  • Choose wether to refund via Store Credit or Cash.
  • Press on Complete Sale to finalize the process.
  • In order to check the refund in the business portal  go to the Transaction List in the Dashboard of the Kangaroo’s Business portal and select type Refunds to see the refunds.

    N.B: Once the transaction status is changed to a “Refund” the earning points will be deducted from the user balance again.

    In addition, if it's the case of redeeming to benefit from the reward the points will get back to the customer balance.

    If you wish to refund a redemption the sale will have to refunded as well as it cannot be refunded alone.