---
title: How to make a full refund on Lightspeed Retail
description: Make a full refund to a customer once the original sale is completed. Points earned will be deducted from the customer's point balance.
---
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# How to make a full refund on Lightspeed Retail
## Make a full refund to a customer once the original sale is completed. Points earned will be deducted from the customer's point balance.
- In order for the points to be earned and refunded, the customer must be attached to the original sale with either a phone number or email address in his profile.
- Go to the **Sales** section on the Lightspeed POS.
- Go to **Recent Activity** and click on **Sales history**.
- Search for the sale that needs to be refunded and click on it.
- Click on **Refund or exchange**.
- Select the **Refund** button next to the items on the sales screen. The items are going to be added to the refund tab.
- Proceed with the payment and finish the transaction.
- Points earned from the original sale will automatically be refunded and will be deducted from the customer’s balance.
If redemption is applied to the original sale, points will be returned to the customer’s balance.
- Go to the **Transaction List** in the **Dashboard** of the Kangaroo’s Business portal and select type **Refunds** to see the refunds, by using the filter button.
- You will be able to see the refund of your choosing and its details by clicking on the eye button.
**N.B: Once the transaction status is changed to a “Refund” the earning points will be deducted from the user balance again.
In addition, if it's the case of redeeming to benefit from the reward the points will get back to the customer balance.**
**If you wish to refund a redemption the sale will have to refunded as well as it cannot be refunded alone.**
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