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How to exclude customers from a marketing campaign

You can now exclude customers that were already tageted in previous regular and automated campaigns.

Exclude customers targeted in previous campaigns:

  • When sending a campaign, you can open the Audience Builder, and then click on the Exclusions section.
  • You can choose to: Exclude Customers Targeted in Previous Regular Campaigns and Exclude Customers Targeted in Previous Auto Campaigns.
  • You have the option to exclude customers reached in the last X number of days or hours and/or with a specific campaign that you select from the drop-down menu
  • The number of total targeted and total reachable will be directly affected by this rule as the number of customers already reached will be deducted.