Tiers

How to create a tier program?

Kangaroo gives the ability to create and customize a tier program and even reward these customers differently!

  •  Go to the Kangaroo Business portal and go to the Customer Management section.
  • Click on Customer Types at the top bar.
  • Type the status title and click on the Add button.
  • Click on Save to save the changes made.
  • Go to the Manage Tier Programs. Define the tier program on amount spent, number of points and/or number of visits. The number specified is the number that the customer has to reach in order to earn the tier status.
  • Define what priority the program is based on in the Tiers criterion field. It can be based on amount spent and/or number of points and/or number of visits.
  • Select if the program is based on a future period spending or previous period spending or manually.
  • Select the kick off month or the base it on the customer's registration month.
  • Select the Reset Period.
  • Select the Grace Period.
  • Go to the Rules section in the business portal.
  • Under the Earning Rules section, activate the Override earning rules based on Tiers and determine the earning rules for each tier.
  • Activate the Round up earning points rule to round up decimal points earned.
  • Scroll down to the Generic Settings and activate the Enable automatic notification to customers when their Tier Status changes to send customers a message to notify him.

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