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Configuring Approval Mode for Receipt Submissions

Approval Mode controls what happens to a receipt immediately after it passes the initial submission checks. You can find this setting under Settings → Receipt Scanning → Approval Mode

There are three options:

Auto-approve all — Every receipt that passes validation is approved instantly and points are awarded without any staff involvement. Only submissions that are flagged for potential fraud still require manual review. This option offers the fastest customer experience but provides the least protection against abuse.

Manual review — Every receipt, regardless of amount or content, is placed in the review queue for a staff member to approve or reject. This is the safest option and is strongly recommended for programs that have experienced fraudulent submissions or handle high-value rewards.

Auto-approve under threshold — Receipts with a purchase total below the amount you specify are approved automatically, while receipts at or above that amount are routed to the review queue. This is a balanced option that reduces the staff workload for routine small purchases while keeping larger transactions under human oversight.

Choosing the right mode

If you are launching a new program and are unsure of your fraud exposure, start with Manual review. Once you have a sense of your submission patterns, you can switch to Auto-approve under threshold and dial in a sensible cutoff amount. Auto-approve all is best suited for programs with a highly trusted customer base or low reward values where the risk of abuse is minimal.