How to cancel a coupon in BigCommerce

After applying a coupon to an offer or redeeming a reward, there are two ways customers can cancel a coupon before completing the transaction.

Method 1:

• Go to the cart and under the items added to the cart on the right side of the screen click on Cancel Coupon.
  

Method 2

• Click on the Widget and go to the History section.
• Under Actions click on the Cancel Coupon button.
  
• Uncanceled coupons left in a cart expire automatically. In the case of point deductions (e.g. redeeming a reward from your redemption catalog), the deducted points will be returned to the customer's points balance.

 

The number of days it takes for a redemption coupon to expire can be adjusted. 

• • Go to the Kangaroo Business Portal. 
  • Go to Settings. 
    
  • Go to the Apps & Integrations. 
    
  Go to BigCommerce and click on Configure.
  
  
• Look for coupons expire after rule.
  
• Click Save to finalize.