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How to cancel a coupon on WooCommerce

After applying a coupon to an offer or redeeming a reward, there are two ways customers can cancel a coupon before completing the transaction.

Method 1

  • The customer goes to the cart and under the items added to the cart on the right side of the screen.
  • Customer finds the coupon code they want to cancel and Cancel coupon.  

Method 2
  • Click on the Widget.
  • Click the History section in the Widget.
  • Click on Cancel Coupon.




Uncanceled coupons left in a cart expire automatically. In the case of point deductions (e.g. redeeming a reward from your redemption catalog), the deducted points will be returned to the customer's points balance.

The number of days it takes for a redemption coupon to expire can be adjusted. 

  • Log into your Kangaroo business portal.
  • Click on Apps & Integrations.
  • Click on Configure.
  • In Basics you will see the Coupons expire after rule.
  • Scroll to the bottom of the page and click Save.