---
title: How to reconnect the tablet to the computer
description:                                                              
---

[Skip to content](https://support.kangaroorewards.com/knowledge/how-to-reconnect-tablet-to-pos#main-content)

- [English](https://support.kangaroorewards.com/knowledge/how-to-reconnect-tablet-to-pos)
- [Français](https://support.kangaroorewards.com/fr/knowledge/comment-reconnecter-la-tablette-à-lordinateur-1)

English

Show submenu for translations

[Customer portal](https://support.kangaroorewards.com/tickets-view?hsLang=en)

![Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-47-23-2450-PM.png\]](https://support.kangaroorewards.com/hs-fs/hubfs/Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-47-23-2450-PM.png?height=40&name=Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-47-23-2450-PM.png)

Open main navigation

Close main navigation

- - [English](https://support.kangaroorewards.com/knowledge/how-to-reconnect-tablet-to-pos)
    - [Français](https://support.kangaroorewards.com/fr/knowledge/comment-reconnecter-la-tablette-à-lordinateur-1)

  English
  
  Show submenu for translations
- [Customer portal](https://support.kangaroorewards.com/tickets-view)
- [Visit Our Website](https://loyalty.kangaroorewards.com/)

[Visit Our Website](https://loyalty.kangaroorewards.com/)

 How Can We Help?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.kangaroorewards.com/knowledge?hsLang=en)
2. [Merchant App](https://support.kangaroorewards.com/knowledge/merchant-app?hsLang=en)

# How to reconnect the tablet to the computer

Follow the below steps to reconnect the tablet to your computer if disconnected:

- On the desktop, open the file explorer.
- Select local disk C.
- Select Kangaroo folder.
- Select sysfiles folder.
- There should be 4 files total in this folder (2 titled txt at the end and 2 titled exe at the end), delete the 2 TXT files.
- Log out of the tablet, log back in with credentials on Kangaroo (to log out of the tablet, tap the bottom middle screen of the tablet 6 times.
- Go back into file explorer (from step 1), local disk C, Kangaroopos, and run client folder first then Kangaroopos (files ending in exe).
- Log in with credentials and please note that they must match the same login as the tablet.
- Once the login is done, it'll ask you for the device serial number, which can be found at the bottom of the screen on the tablet on the merchant login page.
- Kangaroo icon should now appear on your PC, once it does, then log into the tablet.

                                                           

 

- [Kangaroo Apps](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#main-content)

    - [Amazon - Partner Reward](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#amazon-partner-reward)
    - [Email Apps](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#email-apps)
    - [Shopify](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#shopify)
    - [BigCommerce](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#bigcommerce)
    - [WooCommerce](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#woocommerce)
    - [Magento V2](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#magento-v2)
    - [Lightspeed Ecom](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-ecom)
    - [Ecwid (E-Series)](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#ecwid-e-series)
    - [Lightspeed Retail](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-retail)
    - [Lightspeed X series](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-x-series)
    - [Lightspeed K Series](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-k-series)
    - [Lightspeed L series](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-l-series)
    - [Heartland](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#heartland)
    - [Gorgias](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#gorgias)
    - [Judge.me](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#judge-me)
    - [Ecomz](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#ecomz)
    - [System Message](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#system-message)
    - [Amazon Business](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#amazon-business)
- [Email/SMS/Push Marketing](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#main-content)

    - [Consent](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#consent)
    - [Campaign Reporting](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#campaign-reporting)
    - [Text - SMS Best Practices](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#text-sms-best-practices)
    - [Text - SMS](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#text-sms)
    - [Email](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#email)
    - [Push](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#push)
    - [Schedule Campaign](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#schedule-campaign)
    - [Export List](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#export-list)
    - [Purchasing Credits](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#purchasing-credits)
    - [A/B Testing](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#a-b-testing)
- [Workflows](https://support.kangaroorewards.com/knowledge/workflows?hsLang=en#main-content)

    - [Workflows](https://support.kangaroorewards.com/knowledge/workflows?hsLang=en#workflows)
- [Kangaroo Business Portal App](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#main-content)

    - [Offer business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#offer-business-portal-app)
    - [Rewards business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#rewards-business-portal-app)
    - [Marketing business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#marketing-business-portal-app)
    - [Earning Rule Kangaroo business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#earning-rule-kangaroo-business-portal-app)
    - [Insights](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#insights)
- [Points](https://support.kangaroorewards.com/knowledge/points?hsLang=en#main-content)

    - [Tablet Earning](https://support.kangaroorewards.com/knowledge/points?hsLang=en#tablet-earning)
    - [Earning points in Lightspeed](https://support.kangaroorewards.com/knowledge/points?hsLang=en#earning-points-in-lightspeed)
    - [Tiers](https://support.kangaroorewards.com/knowledge/points?hsLang=en#tiers)
    - [Reviews](https://support.kangaroorewards.com/knowledge/points?hsLang=en#reviews)
- [Redeeming points](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#main-content)

    - [Tablet Redemption](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#tablet-redemption)
    - [Redemption On Lightspeed Retail POS](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#redemption-on-lightspeed-retail-pos)
    - [Redemption For E-Commerce](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#redemption-for-e-commerce)
    - [Partner Rewards](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#partner-rewards)
- [Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#main-content)

    - [Offer Settings](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#offer-settings)
    - [Redeeming Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#redeeming-offers)
    - [Lightspeed Conditional Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#lightspeed-conditional-offers)
    - [E-Commerce Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#e-commerce-offers)
- [Tiers](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#main-content)

    - [Tier Earning Rules](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#tier-earning-rules)
    - [Override](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#override)
    - [Tier Calculation](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#tier-calculation)
- [Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#main-content)

    - [Tablet Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#tablet-referrals)
    - [Kiosk Tablet Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#kiosk-tablet-referrals)
    - [Link Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#link-referrals)
    - [E-Commerce Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#e-commerce-referrals)
    - [App Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#app-referrals)
    - [Branded App Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#branded-app-referrals)
- [Branding](https://support.kangaroorewards.com/knowledge/branding?hsLang=en#main-content)

    - [Slideshow](https://support.kangaroorewards.com/knowledge/branding?hsLang=en#slideshow)
    - [App Colors](https://support.kangaroorewards.com/knowledge/branding?hsLang=en#app-colors)
- [Release Notes](https://support.kangaroorewards.com/knowledge/release-notes?hsLang=en)
- [Rules](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#main-content)

    - [E-Commerce Rules](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#e-commerce-rules)
    - [Multi-Factor Authentication (MFA)](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#multi-factor-authentication-mfa)
    - [A La Carte](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#a-la-carte)
- [Customers](https://support.kangaroorewards.com/knowledge/customers?hsLang=en#main-content)

    - [Tags](https://support.kangaroorewards.com/knowledge/customers?hsLang=en#tags)
    - [Customers](https://support.kangaroorewards.com/knowledge/customers?hsLang=en#customers)
- [Gamification](https://support.kangaroorewards.com/knowledge/gamification?hsLang=en#main-content)

    - [Draw](https://support.kangaroorewards.com/knowledge/gamification?hsLang=en#draw)
    - [Spin To Win](https://support.kangaroorewards.com/knowledge/gamification?hsLang=en#spin-to-win)
- [Gift Cards](https://support.kangaroorewards.com/knowledge/gift-cards?hsLang=en#main-content)

    - [Purchasing Gift Cards](https://support.kangaroorewards.com/knowledge/gift-cards?hsLang=en#purchasing-gift-cards)
    - [App Gift Cards](https://support.kangaroorewards.com/knowledge/gift-cards?hsLang=en#app-gift-cards)
- [Analytics](https://support.kangaroorewards.com/knowledge/analytics?hsLang=en#main-content)

    - [Dashboard](https://support.kangaroorewards.com/knowledge/analytics?hsLang=en#dashboard)
    - [Marketing](https://support.kangaroorewards.com/knowledge/analytics?hsLang=en#marketing)
- [Branches](https://support.kangaroorewards.com/knowledge/branches?hsLang=en#main-content)

    - [Employees](https://support.kangaroorewards.com/knowledge/branches?hsLang=en#employees)
- [Kiosk](https://support.kangaroorewards.com/knowledge/kiosk?hsLang=en)
- [Frequent Buyers Program](https://support.kangaroorewards.com/knowledge/frequent-buyers-program?hsLang=en)
- [Surveys](https://support.kangaroorewards.com/knowledge/surveys?hsLang=en)
- [Merchant App](https://support.kangaroorewards.com/knowledge/merchant-app?hsLang=en)
- [White Label App](https://support.kangaroorewards.com/knowledge/white-label-app?hsLang=en#main-content)

    - [QR code Integration](https://support.kangaroorewards.com/knowledge/white-label-app?hsLang=en#qr-code-integration)
- [Business portal](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#main-content)

    - [Upload Clients](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#upload-clients)
    - [Transaction List](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#transaction-list)
    - [Branches](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#branches)
- [Subscription](https://support.kangaroorewards.com/knowledge/subscription?hsLang=en)
- [Points Earning](https://support.kangaroorewards.com/knowledge/points-earning?hsLang=en)
- [Members App](https://support.kangaroorewards.com/knowledge/members-app?hsLang=en#main-content)

    - [Web App](https://support.kangaroorewards.com/knowledge/members-app?hsLang=en#web-app)
    - [Mobile App](https://support.kangaroorewards.com/knowledge/members-app?hsLang=en#mobile-app)
- [A La Carte](https://support.kangaroorewards.com/knowledge/a-la-carte?hsLang=en)
- [New Business Portal](https://support.kangaroorewards.com/knowledge/new-business-portal?hsLang=en#main-content)

    - [Marketing](https://support.kangaroorewards.com/knowledge/new-business-portal?hsLang=en#marketing)
- [Business Profile](https://support.kangaroorewards.com/knowledge/business-profile?hsLang=en#main-content)

    - [Branches](https://support.kangaroorewards.com/knowledge/business-profile?hsLang=en#branches)
    - [Social Media](https://support.kangaroorewards.com/knowledge/business-profile?hsLang=en#social-media)
- [Import Transaction](https://support.kangaroorewards.com/knowledge/import-transaction?hsLang=en#main-content)

    - [Import Transactions](https://support.kangaroorewards.com/knowledge/import-transaction?hsLang=en#import-transactions)
- [One-Pagers](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#main-content)

    - [Marketing](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#marketing)
    - [Referral](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#referral)
    - [Integration](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#integration)
    - [Gift Cards](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#gift-cards)
    - [Kiosk Mode](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#kiosk-mode)
    - [App Colors](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#app-colors)
    - [Branches](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#branches)
    - [Products](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#products)
    - [Customer Management](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#customer-management)
    - [Business Portal](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#business-portal)
    - [Rules](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#rules)
    - [E-Commerce](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#e-commerce)
    - [Merchant App](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#merchant-app)
    - [Enrollment](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#enrollment)
    - [Security & Privacy](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#security-privacy)
- [FAQ](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#main-content)

    - [FAQ- Lightspeed R Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-r-series)
    - [FAQ- Shopify POS](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-shopify-pos)
    - [FAQ- Shopify ECOM](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-shopify-ecom)
    - [FAQ- Lightspeed ECOM](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-ecom)
    - [FAQ - WooCommerce](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-woocommerce)
    - [FAQ - Standalone](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-standalone)
    - [FAQ - BigCommerce](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-bigcommerce)
    - [FAQ - Magento](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-magento)
    - [Kangaroo Booking](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#kangaroo-booking)
    - [FAQ-Heartland](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-heartland)
    - [FAQ - Judge.me](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-judge-me)
    - [FAQ- Lightspeed X Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-x-series)
    - [FAQ- Lightspeed K Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-k-series)
    - [FAQ- Lightspeed L Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-l-series)
    - [FAQ - Lightspeed E Series (Ecwid)](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-e-series-ecwid)
    - [FAQ - MindBody POS](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-mindbody-pos)
- [API](https://support.kangaroorewards.com/knowledge/api?hsLang=en)
- [Kangaroo Reviews](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#main-content)

    - [General Settings](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#general-settings)
    - [Reviews Widget](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#reviews-widget)
    - [Reviews Carousel](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#reviews-carousel)
    - [Manage Reviews](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#manage-reviews)
- [Live Geo-Tracking](https://support.kangaroorewards.com/knowledge/live-geo-tracking?hsLang=en#main-content)

    - [Live - Geo](https://support.kangaroorewards.com/knowledge/live-geo-tracking?hsLang=en#live-geo)
- [Receipt Scanning](https://support.kangaroorewards.com/knowledge/receipt-scanning?hsLang=en)

[![Chill listening crop-3](https://support.kangaroorewards.com/hs-fs/hubfs/Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-44-40-4707-PM.png?width=24&height=24&name=Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-44-40-4707-PM.png "Chill listening crop-3")](http://www.kangaroorewards.com)

www.kangaroorewards.com Help Center

<https://www.facebook.com/KangarooRewards/> <https://www.instagram.com/kangaroorewards> <https://www.youtube.com/@kangaroorewards> <https://www.linkedin.com/company/kangaroorewards>

Copyright © 2026, © Kangaroo Rewards