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How to customize the tier upgrade SMS message?

Send customized SMS messages for the business customers when their tier status upgrades. This is a small guide on how to customize the SMS message.

  • Log in to your Kangaroo New Business Portal.
  • Click on Settings.
  • Click on System Messages.
  • Scroll down to Tier Upgrade Messages and click on edit SMS Message.

       

    • Customize the congratulatory SMS message sent to customers when they upgrade their tier, in the SMS Content section.

           

    • Make sure to keep the required variables (*) in red in the SMS message, otherwise you will get an error message.
    • Make sure to click on save changes.
    • The SMS message will be automatically saved in the backend and ready to be sent whenever one of the customers upgrades tiers.