How to manually adjust points for a user in the Kangaroo New Business portal?

Access the Kangaroo New Business portal.
Go to the Customers section in the main menu.
Select the client either by the email or phone number provided and click on the eye icon to access their profile.
Once in the customer profile, you will find on the top right a section containing the point balance of the customer and under it is Adjust Balance.
Click on Adjust Balance and it will display where you can add or subtract X amount of points from the client's balance.
Once done, kindly don't forget to press on confirm and save the changes in the profile.