---
title: How are the workflows rewarded? (Points, Offers)
description: "The objective of Workflows is tracking user interactions (triggers), evaluate conditions, and apply rewards (actions) accordingly.\nWorkflows can be rewarded by Points or Offers. How?"
---
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# How are the workflows rewarded? (Points, Offers)
## The objective of Workflows is tracking user interactions (triggers), evaluate conditions, and apply rewards (actions) accordingly. Workflows can be rewarded by Points or Offers. How?
We can choose to reward customers that **completed** a workflow in 2 ways:
- Add **points** to their balance.
- Send them an **Offer**.
After selecting the **Trigger** *(completed profile or Tier upgrades)* and filling the details *(timing, audience)*, we move to the **Block Selection** *(Actions)***.**
We have **2 types** of blocks:
- **Actions:** Reward points or reward targeted offers or send a message.
- **Timing, Wait:** This is used if the business wants to pause the workflow for a set amount of time (in hours), that means if he wants to add a delay or a waiting time between one action and another.
- If you choose **Reward Points**, you will then be asked to add the **number of points**.
- If you choose **Target Offers**, you will then be asked to add the **Offer**.
***N.B:** When you create the offer in the Offers Section on the Business Portal for the workflows, make sure you select **Targeted Audience**, for it to show in the options here.*
- You can add as many **Actions** as you want.
- Click on the **Plus icon** between an action and the other, or at the end of the workflow, to add an action in the respective place.
- **Save** your workflow.
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