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Do we need to manually fufill an Amazon Business reward?

You can monitor the reward status in the Partner Reward section, but the system handles fulfillment automatically, saving time and ensuring accuracy.

No, manual fulfillment is not required for Amazon Business rewards in Kangaroo.

  • Amazon Business rewards are considered partner rewards, but the integration automates the process — no manual action is needed from the business portal.

  • After a customer redeems an item:

    • The reward status will appear as “Pending” in the Partner Reward section

    • Once the item is delivered, the status will automatically change to “Fulfilled”