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How to override a tier status.

Manually change a customer's tier status by overriding it in the Kangaroo Business portal.

  • Go to the Kangaroo Business portal and go to the Customers - Customer Management section.
  • Search for the user in the Filter section by Email/Phone.
  • Click on the the small Eye Icon for User Details.
  • Override Tier Status by clicking on the Set Tier button under the tiers section. 
  • Change the assignment to "Manually Assigned" and choose the tier you want them to be in. Click on Set Tier.
  • Note that this will override the tier rules and conditions.