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Why are the redemption items not showing up on the customer's Kangaroo terminal.

If the redemption items are not showing on the left side of the screen when a customer logs in, there are two possible reasons:

The redemption item has expired.

To check if this redemption item has expired:

Go to the business portal and to the Redemption section - Redemption Rules. Search for your redemption in the list. If the redemption has expired it will show on the right side of it that the status is "Expired".

To fix the expired redemption item:

  • Click on the small pen icon to Edit theredemption.
  • Edit the expiry date of the redemption item by selecting a new date in the Expiry date field.
  • Click on Save to save the changes made.
The redemption item was set to Targeted customers.
  • Go to the business portal and go to the Redemptions section - Redemption Rules .
  • Search for the redemption item in the list.
  • Click on the small pen icon next to it so you can Edit.
  • Check to see if this item is set to All customers or Targeted customers for the Audience.
  • If it is set to Targeted customers change it to All customers.
  • Save to save the changes made.