---
title: What is a virtual branch
description: "The business has 2 types of branches in Kangaroo: Physical and Virtual Branches"
---
[Skip to content](https://support.kangaroorewards.com/knowledge/what-is-a-virtual-branch-0#main-content)
- [English](https://support.kangaroorewards.com/knowledge/what-is-a-virtual-branch-0)
- [Français](https://support.kangaroorewards.com/fr/knowledge/what-is-a-virtual-branch-0)
English
Show submenu for translations
[Customer portal](https://support.kangaroorewards.com/tickets-view?hsLang=en)
![Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-47-23-2450-PM.png\]](https://support.kangaroorewards.com/hs-fs/hubfs/Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-47-23-2450-PM.png?height=40&name=Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-47-23-2450-PM.png)
Open main navigation
Close main navigation
- - [English](https://support.kangaroorewards.com/knowledge/what-is-a-virtual-branch-0)
- [Français](https://support.kangaroorewards.com/fr/knowledge/what-is-a-virtual-branch-0)
English
Show submenu for translations
- [Customer portal](https://support.kangaroorewards.com/tickets-view)
- [Visit Our Website](https://loyalty.kangaroorewards.com/)
[Visit Our Website](https://loyalty.kangaroorewards.com/)
How Can We Help?
- There are no suggestions because the search field is empty.
1. [Help Center](https://support.kangaroorewards.com/knowledge?hsLang=en)
2. [Branches](https://support.kangaroorewards.com/knowledge/branches?hsLang=en)
# What is a virtual branch
## The business has 2 types of branches in Kangaroo: Physical and Virtual Branches
A virtual branch is a branch without a physical address.
Virtual branches are created in Kangaroo when the business connects eCommerce website.
The business has the option to make any branch in Kangaroo Virtual. The business can enable this rule from the Branches section in the Business portal
- [Kangaroo Apps](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#main-content)
- [Amazon - Partner Reward](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#amazon-partner-reward)
- [Email Apps](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#email-apps)
- [Shopify](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#shopify)
- [BigCommerce](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#bigcommerce)
- [WooCommerce](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#woocommerce)
- [Magento V2](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#magento-v2)
- [Lightspeed Ecom](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-ecom)
- [Ecwid (E-Series)](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#ecwid-e-series)
- [Lightspeed Retail](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-retail)
- [Lightspeed X series](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-x-series)
- [Lightspeed K Series](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-k-series)
- [Lightspeed L series](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-l-series)
- [Heartland](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#heartland)
- [Gorgias](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#gorgias)
- [Judge.me](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#judge-me)
- [Ecomz](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#ecomz)
- [System Message](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#system-message)
- [Amazon Business](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#amazon-business)
- [Email/SMS/Push Marketing](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#main-content)
- [Consent](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#consent)
- [Campaign Reporting](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#campaign-reporting)
- [Text - SMS Best Practices](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#text-sms-best-practices)
- [Text - SMS](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#text-sms)
- [Email](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#email)
- [Push](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#push)
- [Schedule Campaign](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#schedule-campaign)
- [Export List](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#export-list)
- [Purchasing Credits](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#purchasing-credits)
- [A/B Testing](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#a-b-testing)
- [Workflows](https://support.kangaroorewards.com/knowledge/workflows?hsLang=en#main-content)
- [Workflows](https://support.kangaroorewards.com/knowledge/workflows?hsLang=en#workflows)
- [Kangaroo Business Portal App](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#main-content)
- [Offer business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#offer-business-portal-app)
- [Rewards business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#rewards-business-portal-app)
- [Marketing business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#marketing-business-portal-app)
- [Earning Rule Kangaroo business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#earning-rule-kangaroo-business-portal-app)
- [Insights](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#insights)
- [Points](https://support.kangaroorewards.com/knowledge/points?hsLang=en#main-content)
- [Tablet Earning](https://support.kangaroorewards.com/knowledge/points?hsLang=en#tablet-earning)
- [Earning points in Lightspeed](https://support.kangaroorewards.com/knowledge/points?hsLang=en#earning-points-in-lightspeed)
- [A La Carte for Integrations (Lightspeed POS, Ecommerce, Shopify POS)](https://support.kangaroorewards.com/knowledge/points?hsLang=en#a-la-carte-for-integrations-lightspeed-pos-ecommerce-shopify-pos)
- [Tiers](https://support.kangaroorewards.com/knowledge/points?hsLang=en#tiers)
- [Reviews](https://support.kangaroorewards.com/knowledge/points?hsLang=en#reviews)
- [Redeeming points](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#main-content)
- [Tablet Redemption](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#tablet-redemption)
- [Redemption On Lightspeed Retail POS](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#redemption-on-lightspeed-retail-pos)
- [Redemption For E-Commerce](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#redemption-for-e-commerce)
- [Partner Rewards](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#partner-rewards)
- [Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#main-content)
- [Offer Settings](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#offer-settings)
- [Redeeming Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#redeeming-offers)
- [Lightspeed Conditional Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#lightspeed-conditional-offers)
- [E-Commerce Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#e-commerce-offers)
- [Tiers](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#main-content)
- [Tier Earning Rules](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#tier-earning-rules)
- [Override](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#override)
- [Tier Calculation](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#tier-calculation)
- [Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#main-content)
- [Tablet Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#tablet-referrals)
- [Kiosk Tablet Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#kiosk-tablet-referrals)
- [Link Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#link-referrals)
- [E-Commerce Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#e-commerce-referrals)
- [App Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#app-referrals)
- [Branded App Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#branded-app-referrals)
- [Branding](https://support.kangaroorewards.com/knowledge/branding?hsLang=en#main-content)
- [Slideshow](https://support.kangaroorewards.com/knowledge/branding?hsLang=en#slideshow)
- [App Colors](https://support.kangaroorewards.com/knowledge/branding?hsLang=en#app-colors)
- [Release Notes](https://support.kangaroorewards.com/knowledge/release-notes?hsLang=en)
- [Rules](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#main-content)
- [E-Commerce Rules](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#e-commerce-rules)
- [Multi-Factor Authentication (MFA)](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#multi-factor-authentication-mfa)
- [A La Carte](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#a-la-carte)
- [Customers](https://support.kangaroorewards.com/knowledge/customers?hsLang=en#main-content)
- [Tags](https://support.kangaroorewards.com/knowledge/customers?hsLang=en#tags)
- [Customers](https://support.kangaroorewards.com/knowledge/customers?hsLang=en#customers)
- [Gamification](https://support.kangaroorewards.com/knowledge/gamification?hsLang=en#main-content)
- [Draw](https://support.kangaroorewards.com/knowledge/gamification?hsLang=en#draw)
- [Spin To Win](https://support.kangaroorewards.com/knowledge/gamification?hsLang=en#spin-to-win)
- [Gift Cards](https://support.kangaroorewards.com/knowledge/gift-cards?hsLang=en#main-content)
- [Purchasing Gift Cards](https://support.kangaroorewards.com/knowledge/gift-cards?hsLang=en#purchasing-gift-cards)
- [App Gift Cards](https://support.kangaroorewards.com/knowledge/gift-cards?hsLang=en#app-gift-cards)
- [Analytics](https://support.kangaroorewards.com/knowledge/analytics?hsLang=en#main-content)
- [Dashboard](https://support.kangaroorewards.com/knowledge/analytics?hsLang=en#dashboard)
- [Marketing](https://support.kangaroorewards.com/knowledge/analytics?hsLang=en#marketing)
- [Branches](https://support.kangaroorewards.com/knowledge/branches?hsLang=en#main-content)
- [Employees](https://support.kangaroorewards.com/knowledge/branches?hsLang=en#employees)
- [Kiosk](https://support.kangaroorewards.com/knowledge/kiosk?hsLang=en)
- [Frequent Buyers Program](https://support.kangaroorewards.com/knowledge/frequent-buyers-program?hsLang=en)
- [Surveys](https://support.kangaroorewards.com/knowledge/surveys?hsLang=en)
- [Merchant App](https://support.kangaroorewards.com/knowledge/merchant-app?hsLang=en)
- [White Label App](https://support.kangaroorewards.com/knowledge/white-label-app?hsLang=en#main-content)
- [QR code Integration](https://support.kangaroorewards.com/knowledge/white-label-app?hsLang=en#qr-code-integration)
- [Business portal](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#main-content)
- [Upload Clients](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#upload-clients)
- [Transaction List](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#transaction-list)
- [Branches](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#branches)
- [Subscription](https://support.kangaroorewards.com/knowledge/subscription?hsLang=en)
- [Points Earning](https://support.kangaroorewards.com/knowledge/points-earning?hsLang=en)
- [Members App](https://support.kangaroorewards.com/knowledge/members-app?hsLang=en#main-content)
- [Web App](https://support.kangaroorewards.com/knowledge/members-app?hsLang=en#web-app)
- [Mobile App](https://support.kangaroorewards.com/knowledge/members-app?hsLang=en#mobile-app)
- [New Business Portal](https://support.kangaroorewards.com/knowledge/new-business-portal?hsLang=en#main-content)
- [Marketing](https://support.kangaroorewards.com/knowledge/new-business-portal?hsLang=en#marketing)
- [Business Profile](https://support.kangaroorewards.com/knowledge/business-profile?hsLang=en#main-content)
- [Branches](https://support.kangaroorewards.com/knowledge/business-profile?hsLang=en#branches)
- [Social Media](https://support.kangaroorewards.com/knowledge/business-profile?hsLang=en#social-media)
- [Import Transaction](https://support.kangaroorewards.com/knowledge/import-transaction?hsLang=en#main-content)
- [Import Transactions](https://support.kangaroorewards.com/knowledge/import-transaction?hsLang=en#import-transactions)
- [One-Pagers](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#main-content)
- [Marketing](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#marketing)
- [Referral](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#referral)
- [Integration](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#integration)
- [Gift Cards](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#gift-cards)
- [Kiosk Mode](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#kiosk-mode)
- [App Colors](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#app-colors)
- [Branches](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#branches)
- [Products](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#products)
- [Customer Management](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#customer-management)
- [Business Portal](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#business-portal)
- [Rules](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#rules)
- [E-Commerce](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#e-commerce)
- [Merchant App](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#merchant-app)
- [Enrollment](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#enrollment)
- [Security & Privacy](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#security-privacy)
- [FAQ](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#main-content)
- [FAQ- Lightspeed R Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-r-series)
- [FAQ- Shopify POS](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-shopify-pos)
- [FAQ- Shopify ECOM](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-shopify-ecom)
- [FAQ- Lightspeed ECOM](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-ecom)
- [FAQ - WooCommerce](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-woocommerce)
- [FAQ - Standalone](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-standalone)
- [FAQ - BigCommerce](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-bigcommerce)
- [FAQ - Magento](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-magento)
- [Kangaroo Booking](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#kangaroo-booking)
- [FAQ-Heartland](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-heartland)
- [FAQ - Judge.me](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-judge-me)
- [FAQ- Lightspeed X Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-x-series)
- [FAQ- Lightspeed K Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-k-series)
- [FAQ- Lightspeed L Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-l-series)
- [FAQ - Lightspeed E Series (Ecwid)](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-e-series-ecwid)
- [FAQ - MindBody POS](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-mindbody-pos)
- [API](https://support.kangaroorewards.com/knowledge/api?hsLang=en)
- [Kangaroo Reviews](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#main-content)
- [General Settings](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#general-settings)
- [Reviews Widget](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#reviews-widget)
- [Reviews Carousel](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#reviews-carousel)
- [Manage Reviews](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#manage-reviews)
- [Live Geo-Tracking](https://support.kangaroorewards.com/knowledge/live-geo-tracking?hsLang=en#main-content)
- [Live - Geo](https://support.kangaroorewards.com/knowledge/live-geo-tracking?hsLang=en#live-geo)
- [Receipt Scanning](https://support.kangaroorewards.com/knowledge/receipt-scanning?hsLang=en)
[](http://www.kangaroorewards.com)
www.kangaroorewards.com Help Center
Copyright © 2026, © Kangaroo Rewards