---
title: Merchant App Customer’s Balance Visibility
description: "You have the option to control what balance information a customer sees when they log into the Merchant App. You can choose to show only points, only the store credit (amount), or both.\n\nThis setting is useful when you want to limit visibility based"
---

[Skip to content](https://support.kangaroorewards.com/knowledge/merchant-app-customers-balance-visibility-0#main-content)

- [English](https://support.kangaroorewards.com/knowledge/merchant-app-customers-balance-visibility-0)
- [Français](https://support.kangaroorewards.com/fr/knowledge/merchant-app-customers-balance-visibility-0)

English

Show submenu for translations

[Customer portal](https://support.kangaroorewards.com/tickets-view?hsLang=en)

![Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-47-23-2450-PM.png\]](https://support.kangaroorewards.com/hs-fs/hubfs/Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-47-23-2450-PM.png?height=40&name=Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-47-23-2450-PM.png)

Open main navigation

Close main navigation

- - [English](https://support.kangaroorewards.com/knowledge/merchant-app-customers-balance-visibility-0)
    - [Français](https://support.kangaroorewards.com/fr/knowledge/merchant-app-customers-balance-visibility-0)

  English
  
  Show submenu for translations
- [Customer portal](https://support.kangaroorewards.com/tickets-view)
- [Visit Our Website](https://loyalty.kangaroorewards.com/)

[Visit Our Website](https://loyalty.kangaroorewards.com/)

 How Can We Help?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.kangaroorewards.com/knowledge?hsLang=en)
2. [Merchant App](https://support.kangaroorewards.com/knowledge/merchant-app?hsLang=en)

# Merchant App Customer’s Balance Visibility

## You have the option to control what balance information a customer sees when they log into the Merchant App. You can choose to show only points, only the store credit (amount), or both. This setting is useful when you want to limit visibility based

#### **How to Configure Customer Balance Visibility**

To update what appears in the customer’s profile:

1. **Log into the Business Portal**.
2. Go to the **Settings** section.
3. Click on **Apps & Integrations**.
4. Locate the **Merchant App widget** and click on the **Settings icon**.
5. Scroll down to the section titled **Display & Miscellaneous**.
6. Find the setting labeled **Merchant App Balance Display**.
   
   ![](https://support.kangaroorewards.com/hs-fs/hubfs/image-png-Jun-30-2026-01-15-27-0972-PM.png?width=302&height=137&name=image-png-Jun-30-2026-01-15-27-0972-PM.png)
7. From the dropdown, choose one of the following options:
   
     - **Amounts and Points**
     - **Points Only**
     - **Amount Only**
8. Click **Save** to apply your changes.

- [Kangaroo Apps](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#main-content)

    - [Amazon - Partner Reward](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#amazon-partner-reward)
    - [Email Apps](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#email-apps)
    - [Shopify](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#shopify)
    - [BigCommerce](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#bigcommerce)
    - [WooCommerce](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#woocommerce)
    - [Magento V2](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#magento-v2)
    - [Lightspeed Ecom](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-ecom)
    - [Ecwid (E-Series)](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#ecwid-e-series)
    - [Lightspeed Retail](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-retail)
    - [Lightspeed X series](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-x-series)
    - [Lightspeed K Series](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-k-series)
    - [Lightspeed L series](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#lightspeed-l-series)
    - [Heartland](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#heartland)
    - [Gorgias](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#gorgias)
    - [Judge.me](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#judge-me)
    - [Ecomz](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#ecomz)
    - [Amazon Business](https://support.kangaroorewards.com/knowledge/kangaroo-apps?hsLang=en#amazon-business)
- [Email/SMS/Push Marketing](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#main-content)

    - [Consent](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#consent)
    - [Campaign Reporting](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#campaign-reporting)
    - [Text - SMS Best Practices](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#text-sms-best-practices)
    - [Text - SMS](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#text-sms)
    - [Email](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#email)
    - [Push](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#push)
    - [Schedule Campaign](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#schedule-campaign)
    - [Export List](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#export-list)
    - [Purchasing Credits](https://support.kangaroorewards.com/knowledge/email-sms-push-marketing?hsLang=en#purchasing-credits)
- [Workflows](https://support.kangaroorewards.com/knowledge/workflows?hsLang=en#main-content)

    - [Workflows](https://support.kangaroorewards.com/knowledge/workflows?hsLang=en#workflows)
- [Kangaroo Business Portal App](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#main-content)

    - [Offer business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#offer-business-portal-app)
    - [Rewards business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#rewards-business-portal-app)
    - [Marketing business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#marketing-business-portal-app)
    - [Earning Rule Kangaroo business portal app](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#earning-rule-kangaroo-business-portal-app)
    - [Insights](https://support.kangaroorewards.com/knowledge/kangaroo-business-portal-app?hsLang=en#insights)
- [Points](https://support.kangaroorewards.com/knowledge/points?hsLang=en#main-content)

    - [Tablet Earning](https://support.kangaroorewards.com/knowledge/points?hsLang=en#tablet-earning)
    - [Earning points in Lightspeed](https://support.kangaroorewards.com/knowledge/points?hsLang=en#earning-points-in-lightspeed)
    - [A La Carte for Integrations (Lightspeed POS, Ecommerce, Shopify POS)](https://support.kangaroorewards.com/knowledge/points?hsLang=en#a-la-carte-for-integrations-lightspeed-pos-ecommerce-shopify-pos)
    - [Tiers](https://support.kangaroorewards.com/knowledge/points?hsLang=en#tiers)
    - [Reviews](https://support.kangaroorewards.com/knowledge/points?hsLang=en#reviews)
- [Redeeming points](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#main-content)

    - [Tablet Redemption](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#tablet-redemption)
    - [Redemption On Lightspeed Retail POS](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#redemption-on-lightspeed-retail-pos)
    - [Redemption For E-Commerce](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#redemption-for-e-commerce)
    - [Partner Rewards](https://support.kangaroorewards.com/knowledge/redeeming-points?hsLang=en#partner-rewards)
- [Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#main-content)

    - [Offer Settings](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#offer-settings)
    - [Redeeming Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#redeeming-offers)
    - [Lightspeed Conditional Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#lightspeed-conditional-offers)
    - [E-Commerce Offers](https://support.kangaroorewards.com/knowledge/offers?hsLang=en#e-commerce-offers)
- [Tiers](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#main-content)

    - [Tier Earning Rules](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#tier-earning-rules)
    - [Override](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#override)
    - [Tier Calculation](https://support.kangaroorewards.com/knowledge/tiers?hsLang=en#tier-calculation)
- [Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#main-content)

    - [Tablet Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#tablet-referrals)
    - [Kiosk Tablet Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#kiosk-tablet-referrals)
    - [Link Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#link-referrals)
    - [E-Commerce Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#e-commerce-referrals)
    - [App Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#app-referrals)
    - [Branded App Referrals](https://support.kangaroorewards.com/knowledge/referrals?hsLang=en#branded-app-referrals)
- [Branding](https://support.kangaroorewards.com/knowledge/branding?hsLang=en#main-content)

    - [Slideshow](https://support.kangaroorewards.com/knowledge/branding?hsLang=en#slideshow)
    - [App Colors](https://support.kangaroorewards.com/knowledge/branding?hsLang=en#app-colors)
- [Release Notes](https://support.kangaroorewards.com/knowledge/release-notes?hsLang=en)
- [Rules](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#main-content)

    - [E-Commerce Rules](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#e-commerce-rules)
    - [Multi-Factor Authentication (MFA)](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#multi-factor-authentication-mfa)
    - [A La Carte](https://support.kangaroorewards.com/knowledge/rules?hsLang=en#a-la-carte)
- [Customers](https://support.kangaroorewards.com/knowledge/customers?hsLang=en#main-content)

    - [Tags](https://support.kangaroorewards.com/knowledge/customers?hsLang=en#tags)
    - [Customers](https://support.kangaroorewards.com/knowledge/customers?hsLang=en#customers)
- [Gamification](https://support.kangaroorewards.com/knowledge/gamification?hsLang=en#main-content)

    - [Draw](https://support.kangaroorewards.com/knowledge/gamification?hsLang=en#draw)
    - [Spin To Win](https://support.kangaroorewards.com/knowledge/gamification?hsLang=en#spin-to-win)
- [Gift Cards](https://support.kangaroorewards.com/knowledge/gift-cards?hsLang=en#main-content)

    - [Purchasing Gift Cards](https://support.kangaroorewards.com/knowledge/gift-cards?hsLang=en#purchasing-gift-cards)
    - [App Gift Cards](https://support.kangaroorewards.com/knowledge/gift-cards?hsLang=en#app-gift-cards)
- [Analytics](https://support.kangaroorewards.com/knowledge/analytics?hsLang=en#main-content)

    - [Dashboard](https://support.kangaroorewards.com/knowledge/analytics?hsLang=en#dashboard)
    - [Marketing](https://support.kangaroorewards.com/knowledge/analytics?hsLang=en#marketing)
- [Branches](https://support.kangaroorewards.com/knowledge/branches?hsLang=en#main-content)

    - [Employees](https://support.kangaroorewards.com/knowledge/branches?hsLang=en#employees)
- [Kiosk](https://support.kangaroorewards.com/knowledge/kiosk?hsLang=en)
- [Frequent Buyers Program](https://support.kangaroorewards.com/knowledge/frequent-buyers-program?hsLang=en)
- [Surveys](https://support.kangaroorewards.com/knowledge/surveys?hsLang=en)
- [Merchant App](https://support.kangaroorewards.com/knowledge/merchant-app?hsLang=en)
- [White Label App](https://support.kangaroorewards.com/knowledge/white-label-app?hsLang=en#main-content)

    - [QR code Integration](https://support.kangaroorewards.com/knowledge/white-label-app?hsLang=en#qr-code-integration)
- [Business portal](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#main-content)

    - [Upload Clients](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#upload-clients)
    - [Transaction List](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#transaction-list)
    - [Branches](https://support.kangaroorewards.com/knowledge/business-portal?hsLang=en#branches)
- [Subscription](https://support.kangaroorewards.com/knowledge/subscription?hsLang=en)
- [Points Earning](https://support.kangaroorewards.com/knowledge/points-earning?hsLang=en)
- [Members App](https://support.kangaroorewards.com/knowledge/members-app?hsLang=en#main-content)

    - [Web App](https://support.kangaroorewards.com/knowledge/members-app?hsLang=en#web-app)
    - [Mobile App](https://support.kangaroorewards.com/knowledge/members-app?hsLang=en#mobile-app)
- [New Business Portal](https://support.kangaroorewards.com/knowledge/new-business-portal?hsLang=en#main-content)

    - [Marketing](https://support.kangaroorewards.com/knowledge/new-business-portal?hsLang=en#marketing)
- [Business Profile](https://support.kangaroorewards.com/knowledge/business-profile?hsLang=en#main-content)

    - [Branches](https://support.kangaroorewards.com/knowledge/business-profile?hsLang=en#branches)
    - [Social Media](https://support.kangaroorewards.com/knowledge/business-profile?hsLang=en#social-media)
- [Import Transaction](https://support.kangaroorewards.com/knowledge/import-transaction?hsLang=en#main-content)

    - [Import Transactions](https://support.kangaroorewards.com/knowledge/import-transaction?hsLang=en#import-transactions)
- [One-Pagers](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#main-content)

    - [Marketing](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#marketing)
    - [Referral](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#referral)
    - [Integration](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#integration)
    - [Gift Cards](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#gift-cards)
    - [Kiosk Mode](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#kiosk-mode)
    - [App Colors](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#app-colors)
    - [Branches](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#branches)
    - [Products](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#products)
    - [Import Transactions](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#import-transactions)
    - [Customer Management](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#customer-management)
    - [Business Portal](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#business-portal)
    - [Rules](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#rules)
    - [E-Commerce](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#e-commerce)
    - [Merchant App](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#merchant-app)
    - [Enrollment](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#enrollment)
    - [Security & Privacy](https://support.kangaroorewards.com/knowledge/one-pagers?hsLang=en#security-privacy)
- [FAQ](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#main-content)

    - [FAQ- Lightspeed R Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-r-series)
    - [FAQ- Shopify POS](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-shopify-pos)
    - [FAQ- Shopify ECOM](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-shopify-ecom)
    - [FAQ- Lightspeed ECOM](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-ecom)
    - [FAQ - WooCommerce](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-woocommerce)
    - [FAQ - Standalone](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-standalone)
    - [FAQ - BigCommerce](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-bigcommerce)
    - [FAQ - Magento](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-magento)
    - [Kangaroo Booking](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#kangaroo-booking)
    - [FAQ-Heartland](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-heartland)
    - [FAQ - Judge.me](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-judge-me)
    - [FAQ- Lightspeed X Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-x-series)
    - [FAQ- Lightspeed K Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-k-series)
    - [FAQ- Lightspeed L Series](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-l-series)
    - [FAQ - Lightspeed E Series (Ecwid)](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-lightspeed-e-series-ecwid)
    - [FAQ - MindBody POS](https://support.kangaroorewards.com/knowledge/faq?hsLang=en#faq-mindbody-pos)
- [API](https://support.kangaroorewards.com/knowledge/api?hsLang=en)
- [Kangaroo Reviews](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#main-content)

    - [General Settings](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#general-settings)
    - [Reviews Widget](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#reviews-widget)
    - [Reviews Carousel](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#reviews-carousel)
    - [Manage Reviews](https://support.kangaroorewards.com/knowledge/kangaroo-reviews?hsLang=en#manage-reviews)
- [Live Geo-Tracking](https://support.kangaroorewards.com/knowledge/live-geo-tracking?hsLang=en#main-content)

    - [Live - Geo](https://support.kangaroorewards.com/knowledge/live-geo-tracking?hsLang=en#live-geo)
- [Receipt Scanning](https://support.kangaroorewards.com/knowledge/receipt-scanning?hsLang=en)

[![Chill listening crop-3](https://support.kangaroorewards.com/hs-fs/hubfs/Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-44-40-4707-PM.png?width=24&height=24&name=Kangaroo-Rewards-App-Icon-BLUE-Oct-01-2025-07-44-40-4707-PM.png "Chill listening crop-3")](http://www.kangaroorewards.com)

www.kangaroorewards.com Help Center

<https://www.facebook.com/KangarooRewards/> <https://www.instagram.com/kangaroorewards> <https://www.youtube.com/@kangaroorewards> <https://www.linkedin.com/company/kangaroorewards>

Copyright © 2026, © Kangaroo Rewards