Magento V2

How to cancel a coupon on Magento V2

After applying a coupon to an offer or redeeming a reward, there are two ways customers can cancel a coupon before completing the transaction.

Method 1

  • The customer goes to the cart and under the items added to the cart on the right side of the screen.
  • Customer finds the coupon code they want to cancel and Cancel coupon.  

Method 2
  • Click on the Widget.
  • Click on History section in the Widget.
  • Click on Cancel Coupon.




Uncanceled coupons left in a cart expire automatically. In the case of point deductions (e.g. redeeming a reward from your redemption catalog), the deducted points will be returned to the customer's points balance.

The number of days it takes for a redemption coupon to expire can be adjusted. 

  • Log into the Kangaroo business portal.
  • Go to Settings.
  • Go to Apps & Integrations.
  • Go to Magento V2 and press on Configure.
  • Choose how many days the coupon will expire after under Coupons expire after.


  • Press on Save to finalize.